COVID-19 Curbside Check-In/Check-Out

Hello Southview Clients,

We hope that everyone is staying healthy and safe while we navigate this pandemic together. Thank you to everyone for your understanding and patience while we balance continuing to provide care to our patients while keeping our staff and clients safe. We will be implementing a Curbside Service Check-In / Check-Out for patients coming to the clinic.

Curbside Check-In/Check-Out

When you come in for your appointment, please call the clinic at 651-455-2258 to let us know you have arrived. You will be asked to verify / update your information over the phone. We will also ask what kind and color car you are driving. Someone will come to your car to get your pet. If you have a dog, your pet must be on a leash when we arrive at your vehicle. We will also be using a slip leash when taking your pet into the hospital. If you have a cat, please make sure the cat is in a carrier. The patient will be taken into the clinic to be evaluated by the Doctor. Please stay in your car at the clinic to wait for your pet unless your pet is having testing or treatments done and the doctor says you can leave. Once the exam is done the Doctor will call you to discuss a treatment plan. You can call reception to pay over the phone. The receipt will be emailed to you. If you would like an In- Clinic visit please call the hospital to discuss options.

Telemedicine

We want to remind our clients about our telemedicine option. To virtually consult with one of our veterinarians, you must have a valid client-patient-veterinary relationship. This typically means that your pet has been seen at the clinic within the past 12 months. However, the Board of Veterinary Medicine is temporarily extending this to patients that have been seen at the clinic within the past 18 months. This new definition is in effect until January 1st, 2021. Telemedicine consults are available during our normal business hours and are not for patients experiencing urgent concerns. The cost of a telemedicine consult is $45 for each 15 minutes. The doctor may prescribe medications to pick up at the clinic with Curbside Pick-up or fill the prescription using our Online Pharmacy. Surgery recheck appointments via telemedicine do not incur a charge.

Medications and Food

* For clients picking up food and medications, they should call us from the car, pay over the phone, and we will bring the prescription or food to your car.

* For non-urgent prescriptions, please consider having your prescription delivered to you through our on-line pharmacy. Please go to our website and click on the “Shop On-Line” Store button. Please plan ahead as some prescriptions are taking up to a week for delivery, however there is an option to expedite shipping.

* This link is available on our website by clicking on “Shop On-Line” Store button. As with our in-store pharmacy, we work hard to keep our on-line pharmacy prices competitive and we appreciate your business. There is a coupon “HELLO20” for your first order for $5 off!

Flea/Tick and Heartworm Pill Medications

With the weather warming up, it is important that you be giving tick preventative medications to your dog. The ticks are out. If you are not already using Nexgard or Frontline monthly, please start now. In addition, we are seeing an increase in intestinal parasites like roundworms and hookworms. These intestinal parasites can be spread to people, so it is important to control these infections in animals. The monthly Heartworm preventative helps protect against intestinal parasites as well as Heartworm Disease. If your pet is due for his or her annual fecal exam, please don’t neglect to bring a stool sample in for evaluation.

We have great deals if you buy your Heartworm and Flea Tick Preventative from Southview Animal Hospital. (And THANK YOU for buying from your veterinarian!) You can call to pick up medications at the clinic, or you can purchase your medications through our online pharmacy for home delivery. The deals apply to both in-clinic and Southview’s on-line pharmacy.

Frontline Deals:

Buy 3 get 1 free, buy 6 get 2 free.

Heartgard Deals

Buy 12 and get a $12 instant rebate

Combo Deals

Buy 12 Heartgard + 6 Nexgard and you will get a $35 instant rebate

Buy 12 Heartgard + 12 Nexgard and you will get a $60 instant rebate.

****If you yourself are sick with a respiratory illness, please do not bring your animal to the veterinarian. If possible, please do a telemedicine consult, or have someone else bring the patient to the veterinary visit. If this is not possible, please call your veterinarian for advice.

Sincerely,
Dr. Foster and the Southview Team

Southview Animal Hospital: Statement on COVID-19

As of 8/20/2020

Dear Clients,

We would like to take a moment to thank you for your understanding as we continue to prioritize the health of our employees, clients and patients. We understand that following MDH guidelines of proper sanitation, PPE and social distancing is the safest way to ensure we remain open to serve your pet’s needs.

As a result of the pandemic and our curbside service, our hospital is experiencing an unprecedented amount of calls, emails and appointments. We are doing everything we can to accommodate as many pets each day without compromising our standard of care or values. Please consider the following when you are contacting our office:

  • Routine care visits (such as vaccine / wellness appointments) are booking out 2-3 weeks or more.
  • Call to schedule appointments for vaccinations when receiving the reminder that your pet is coming due within the next 30 days.
  • Allow for 24-hour notice when requesting prescription refills. 
  • We have reserved appointment slots in our schedule for sick pets. However, these spots have been filling up almost immediately in the morning. There is a chance that we may not be able to see your pet for an illness on the same day (or even the next day).
  • We have revitalized our phone triage to prioritize sick pets to ensure they are seen in a timely manner. However, if all available sick pet slots are taken we may need to refer you to a local emergency clinic for more immediate care to ensure the best possible outcome for your furry friend.
  • It is common for all of our phone lines to be busy. This means extended hold times or being unable to connect to us altogether. We appreciate your patience as we work through each call with the attention it deserves.
  • We have rigid sick protocols in place to ensure our team stays safe and healthy. In the event of their absence this may result in less staffing and consequently less flexibility with our appointment schedule.
  • This has been an industry-wide problem. Many other small animal hospitals are struggling with appointment availability and wait time at the local emergency clinic can be several hours or more. One of the local emergency clinics has been closed for 2 months which has put strain on all other local emergency clinics.

Again, we truly appreciate all your understanding and patience as we face this pandemic together. Please contact our office if you have any questions or concerns, we are always happy to help.

 

As of March 16, 2020

There’s no doubt that the Coronavirus (COVID-19) is creating challenges for all of us, both personally and professionally. First and foremost, we hope that you, your family and your pet(s) are remaining safe and healthy. We are writing to keep you informed of our recommendations as well as the steps we are taking in order to continue offering the care your pets need while providing you, and our associates a safe environment.

We always keep our hospital clean and disinfected, and we have increased both the frequency and scope of these cleanings in accordance with CDC recommendations to help ensure both our clients and associates are kept safe. Similarly, handwashing hygiene is critically important in a hospital, a step we continue to emphasize to staff and clients. As always, we provide options for hand cleaning for clients and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.

What do I do if I have been exposed to the coronavirus while my pet needs care?

In order to help us continue to serve pets in need, we ask that clients who have recently travelled to a high-risk country, had any exposure to symptomatic or confirmed positive cases, or confirmed positive themselves not bring their pets in the hospital unless they are having a medical emergency.

If your pet is due for routine care, (annual exams, vaccines, dental cleanings, nail trims, or any other non-urgent appointments), please call us to discuss rescheduling to a later time.  If there is an urgent concern, and your appointment is necessary, we ask that you have a healthy family member or friend bring your pet to the visit.

I have not been exposed and my pet is scheduled for a visit or is sick.

If your pet is sick or scheduled for routine care, we are open and fully operational.  We recommend you follow these simple steps:

  • While in the waiting area, maintain distance between you and other clients and pets
  • After checking in at the reception, you are welcome to wait in your car.  We will optionally text you when we are ready to see your pet.
  • Limit the number of people who accompany each pet to the hospital
  • Use a hand sanitizer or the client restrooms to wash your hands.

At Southview Animal Hospital, we have various ways to help care for your pets without a trip or call to the hospital at this time:

Home Delivery: Pet food and medications may be ordered through Southview Animal Hospital’s Online Pharmacy available on our hospital website www.SouthviewAnimalHospital.com

We know many of our clients consider their pets members of the family and, as such, are concerned about the health of ALL family members. When it comes to the health of your pet, your veterinarian is your best resource! Here is what you should know about COVID-19 and pets:

What is the Coronavirus impact on pet health?

Can dogs or cats get COVID-19?
Based on what we know currently there is limited evidence to support risk of COVID-19 to your pet and no evidence that you are at risk from your pet.

What if my pets not feeling well or is showing signs of flu-like illness?
If your pet shows any signs of illness, such as coughing, sneezing or lethargy, call us immediately, and keep them indoors to prevent further spread. Signs of illness in dogs and cats are usually associated with various common viral and bacterial infections (kennel cough, canine flu, etc.) that are neither coronaviruses nor transmissible to people. 

Should my pet wear a mask? 
No. There’s no scientific evidence that face masks protect pets from infectious diseases or air pollutants, and masks have the potential to be unnecessarily scary or uncomfortable for pets.

Should I get my pet tested for COVID-19? 
At this time, testing pets for COVID-19 virus is unwarranted, as there is currently no indication that apparently healthy and unexposed pets should be tested for the virus. 

Where can I get more information on COVID-19?

You can get the latest information from reputable sources such as:

Please rest assured Southview Animal Hospital is monitoring the situation closely and we will continue to consult and seek input from internal and external experts to provide the best guidance and advice for you, our valued clients. Do not hesitate to contact us if you have questions or concerns.

Dr. Foster and Staff at Southview Animal Hospital